Positions Available: 1

Position Type: Full-Time Permanent

Location: Toronto, ON

Union: Yes, OPSEU L5116

Hours of Work: 37.5

Annual Rate: $51,141.35 - $63,570.56

Reporting to the program manager, the Family Support Worker strengthens the role of caregivers of individuals living with mental illness, through supportive counseling, education, the promotion of self-care strategies, assistance with navigating the mental health system and equipping family members to advocate on behalf of their loved ones.

What You'll Do:

The responsibilities of this position include, but are not limited to:

• Assist individuals and families to identify their concerns, increase awareness of and access to resources and appropriate educational materials;
• Facilitate individual and group counselling sessions for family members;
• Support caregivers in building healthy relationships, enhancing personal connections, implementing self-care strategies, becoming strong advocates for their loved ones and in developing a sense of belonging and support in their community;
• Initiate intakes and conduct needs assessments;
• Refer and link clients and caregivers to a range of community resources, including housing, legal supports, health supports, etc.;
• Maintain client records, case notes and other supportive documentation related to individual support;
• Maintain client and service data and adhere to all reporting requirements and service evaluation timelines.

The successful candidate will possess:

• Relevant undergraduate degree or diploma in social work, counselling, psychology or a related field;
• Bachelor of Social Work or Master of Social Work will be considered an asset;
• Minimum 3 years experience providing supportive counselling to individuals and groups;
• Minimum 3 years experience working with community health or social service organizations, with a emphasis on Community-Based Mental Health;
• Experience working from a non-judgmental, family centric empowerment framework;
• Experience facilitating support groups for adults;
• Have working knowledge of the Ontario Mental Health Act and other relevant Acts as they pertain to this position.

Key skills and abilities we are looking for:

• Excellent verbal and written communications skills;
• Demonstrated counselling and referral skills; and ability to effectively link clients to supportive services;
• Demonstrated group facilitation skills;
• Knowledge of and sensitivity to issues of gender, race, sexual orientation and issues impacting diverse communities;
• Self-directed and independent, but also experienced in working effectively as a member a team, which includes internal and external stakeholders;
• Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
• Fluency in a second language is a strong asset and preferred;
• Valid Driver’s license and access to a personal vehicle is required.

Special Requirements:

• Criminal background check
• Must be willing to work flexible hours including weekends, evenings and statutory holidays as required.

Application Process:

Please submit your resume, accompanied by a cover letter as a Help Desk ticket flagged for the HR department by March 17, 2025.

To request an accommodation in the application process, contact us by phone at 416-629-718 . 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.