Things it might be helpful to know about this program:

• The Transportation Program provides rides to frail seniors and adults with disabilities.
• To be eligible for service clients must:
• Be either 55+ years, or if under 55 must have mobility or cognitive challenges.
• Be able to get into and out of Reconnect vehicles with limited assistance. Our drivers are not able to lift someone into a vehicle.
• Live within Reconnect’s Transportation service area.
• You may cancel trips for free if done before noon on the business day (Monday-Friday) before their trip. If cancelled afterwards, you will be charged the equivalent of a one-way fare of their trip.
• If the driver is unable to get to your door due to snow, ice, cluttered or obstructed walkways or stairs or other unsafe conditions, the ride will be cancelled, and you will be charged the equivalent of a one-way fare of their trip.
• All rides must take place within Toronto.
• Eligibility for service will not be denied on the basis of language or disability. Supports will be arranged for as needed.

Once in service you can expect the following:

• Staff will conduct an assessment before service begins to determine if you use mobility devices, require an escort, or have other concerns that will affect the service.
• You will be asked to provide an emergency contact.
• You are able to bring a support person with you for free, if required. The support person must be picked up from the same address as you.
• To be driven by a trained driver with safe driving skills who is trained to help seniors in and out of their vehicle.
• That the driver will, if wanted, put your bags in the trunk of the vehicle and walk you to your door with your items.
• To have access to current service fees and to be told the cost of each ride upon asking.
• Changes in your health and significant events or concerns will be documented.
• You may be discharged for the following reasons:
• Your choice
• If you are no longer able to get into the vehicle on your own.
• If you experience impairment that results in you not being able to find your way to the vehicle or if it is not safe for you to be left alone
• Frequent no-shows or cancellations
• Frequent failure to pay for the service
• You will be made aware of the agency’s complaint process and how to access it.
• You will be made aware of your right to privacy, how your personal health information is being kept secure, and how and under what circumstances the agency will collect, use or disclose your personal health information.

If you would like the pdf version of this program description click here.