Things it might be helpful to know about this program:

• Case management offers one-to-one supports by a case manager. The case manager will support you in identifying goals that will help you to meet your health care needs.
• The service is time-limited. Case managers work with clients to remove barriers to achieving clients’ goals. Goals are reassessed periodically throughout the service.
• To be eligible for case management the individual must be 16+, have a presentation of a mental health issue, and have goals they need support with. Individuals who also have addictions issues and other health concerns are welcome to apply for services.
• Eligibility for service will not be denied on the basis of language or disability. Supports will be arranged for as needed.

Once in service you can expect the following:

• You will participate in an initial assessment with your case manager that will support you to identify your strengths and needs in order to determine your goals, which will be the focus of the service.
• Case managers will coach or assist you to develop/maintain abilities relating to activities of daily living, self-care, crisis management strategies, symptom management, maintaining a support network, and skills teaching such as budgeting, grocery shopping and other life skills.
• Your case manager will connect you to a broad range of services/resources, as required.
• Your case manager will coordinate your services in partnership with you.
• The case manager will assist you to overcome barriers to full participation in the community.
• The case manager will discuss with you how crises will be managed and help to create a safety/crisis plan.
• Your status and progress will be documented.
• You will work with your case manager to determine how your significant others are involved in your care.
• You will be made aware of Reconnect’s complaint process and how to access it.
• You will be made aware of your right to privacy, how your personal health information is being kept secure, and how and under what circumstances the agency will collect, use or disclose your personal health information.
• Your case manager will develop a transition plan with you.
• You can be discharged from service for the following reasons:
• Your preference
• You have achieved all your goals
• You have been connected with other similar services
• Frequent no-shows or cancellations
• Once you have been discharged, If you are experiencing a crisis or otherwise need support, you can contact Reconnect to be re-admitted to service within a year of discharge.

If you would like the pdf version of this program description click here.