Positions Available: 2

Compensation: $51,141.35 to $63,570.56 per annum

Union: OPSEU L5116

Hours of Work: 37.50 hours per week

Position Type: Full-Time Permanent and Full-Time Contract 

Job Ref: MHA0031

 

Reporting to a program manager, the Case Manager provides collaborative, team-based and client-driven services to clients with mental illness. The Case Manager's primary function is the provision of quality health care and support services through the effective and efficient use of resources. Case Management works with clients to achieve safe, realistic and reasonable goals within a complex health, social and fiscal environment. The responsibilities of this position include, but are not limited to:

 

Responsibilities:

• Initiate intakes and conduct needs assessments;
• Develop and implement plan of cares with short and long-term objectives, with ongoing monitoring until clients can be discharged from service;
• Provide case management services which include assessment, intensive case management, long term planning, and follow up services when needed;
• Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies;
• Refer and link clients and caregivers to a range of community resources, including housing, legal supports, health supports, meals, drop-in centres, social recreational program, clothing exchanges, etc.;
• Collaborate with staff from the other organizations to ensure that services to all clients are timely, flexible and coordinated
• Liaise and collaborate with external services including: transitional care, acute care, emergency departments, rehabilitation centres, and other professionals, agencies and groups, to identify problems and possible solutions for service provision and improvement.

 

The successful candidate will possess:

• University degree and/or Community College Diploma in social services or related field;
• Minimum three years related experience in direct service delivery to adults with serious mental illness;
• Demonstrated experience supporting individuals with mental health and substance use issues from a recovery and harm reduction approach.
• Demonstrated experience working with primary care providers and stakeholders in building referral relationships and coordinating healthcare

 

Key skills and abilities we are looking for:

• Excellent verbal and written communications skills;
• Demonstrated case management and referral skills; and ability to effectively link clients to supportive services;
• Knowledge of and sensitivity to issues of gender, race, sexual orientation and issues impacting diverse communities;
• Self-directed and independent, but also experienced in working effectively as a member a team, which includes internal and external stakeholders;
• Applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
• Fluency in a second language is a strong asset and preferred;
• Valid Driver’s license and access to a personal vehicle is required.

 

Application Process:

Are you excited about the prospect of joining our team? We can't wait to hear from you! Please submit your resume and internal application form as a help desk ticket flagged for Human Resources by April 15, 2025.

 

To request an accommodation in the application process, contact us by phone at (416) 629 7182.

 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.